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You’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the custo…

It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to veri…

When a customer prefers for you to leave their order somewhere safe as a contact-free delivery, you’ll be able to see their drop off prefere…

With Deliveroo it's really easy to understand how much you'll be paid for each order delivered. When you receive an order offer in the rider…

You can change the delivery address of your kit by contacting DHL directly. You can find their contact details on the tracking email you rec…

If you have any old or damaged Deliveroo kit that you no longer use, you can drop it off at one of the dedicated bins in the Editions & HOP …

Yes, you can still use a One Time Passcode to access your Rider App via email. …

Your registered substitute will also be able to set up their own passkey so that they are able to log on securely as well. Where you have a …

Your substitute will need to log in to your account via the One Time Passcode. They will need to type in the email address associated with t…

No, passkey is an optional feature that you can use if you would like. …

After updating your app, follow the on-screen instructions to create your passkey. Once set up, you can use it for quick and secure logins.…

A passkey is a new way to log into websites and apps without needing to remember a password or request a One Time Passcode. Instead of typin…

This update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. …

We have disabled SMS to request a One Time Passcode on your phone. You can now only use the email associated with the Rider account you are …

You can use the “email recovery” option available in the app. You will find this on the login page using your mobile phone number. The email…

The one-off new-child payment to help with loss of earnings and additional expenses is available to riders with an active account for at lea…

As a Deliveroo rider you are covered by our insurance whenever and wherever you’re out on the road with us. This includes the whole time you…

You’re free to ask a substitute to work on your behalf at any time – with no need to let us know. But, if you’d like to register a substitut…

Sem o acesso ao microfone, sua chamada será revertida automaticamente para uma chamada telefônica tradicional e você não poderá usar o VOIP.…

Esta atualização visa melhorar sua experiência sem comprometer as entregas. Você pode continuar seu trabalho da mesma maneira.…

O aplicativo solicita acesso ao microfone quando você seleciona a opção de ligar para o cliente para ativar a chamada VOIP. Este acesso é es…

Basta atualizar o aplicativo do Rider para a versão mais recente. O aplicativo usará automaticamente o VOIP para chamadas de clientes quando…

VOIP stands for Voice Over Internet Protocol. It allows you to make phone calls using an internet connection instead of traditional phone li…

Sem uma conexão com a Internet, a chamada será automaticamente revertida para uma chamada telefônica tradicional para que você ainda possa e…

VOIP significa Voice Over Internet Protocol (Voz sobre Protocolo de Internet). Ele permite que você faça chamadas telefônicas usando uma con…

The app requests microphone access when you select the option to call the customer to enable the VOIP call. This access is strictly for maki…

This update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. …

Simply update your Rider App to the latest version. The app will automatically use VOIP for customer calls when you have an internet connect…

If you don’t have an internet connection, the call will automatically revert to a traditional phone call so that you are still able to reach…

If you don’t allow microphone access, your call will automatically revert to a traditional phone call and you won’t be able to use VOIP. …

English: Providing that you have always kept up to date with your taxes, there should be no additional tax to pay as a result of DAC7. Portu…

English: DAC7 is a Government requirement for all EU markets including the UK. We’ll send you an email with instructions on how to provide y…

English: Yes. In order to meet requirements for DAC7, we’ll need to collect certain tax details from you and report them to the government t…

English: Deliveroo is required to report platform user tax data and revenue to tax authorities from all riders in the U.K. and EU markets th…

English: It’s important to provide your details with us promptly, in order to comply with the DAC7 directive. We will only need this informa…

English: These tax requirements require all European digital platforms, including Deliveroo, to collect certain data from the partners and r…

English: As of 1 January 2023, DAC7 is a reporting requirement on an annual basis. Portuguese: A partir de 1 de janeiro de 2023, a DAC7 é u…

English: In Ireland we have already been collecting the information since January 2023, so you will not need to provide anything further. Fo…

English: DAC7 has been introduced to ensure tax transparency around transactions that take place on digital platforms. DAC7 will improve tax…

English: The data you provide will be processed in line with the Rider Privacy Policy,  for the purposes of complying with tax and legal obl…

English: Deliveroo is responsible for collecting the required information to share directly with the government tax authority on an annual b…

English: We have all or almost all of the information that is required under the DAC7 requirements. If any of the required information is mi…

English: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, …

English: Here’s a full list of the information we are obligated to share with the tax authority as part of the DAC7 rules which we will proc…

English: You will receive an email from deliveroo. If you have not received an email or have a problem accessing DAC7 reporting through the …

Orders like grocery or shopping orders won't have a printed receipt. For these orders, scan the handwritten order number on the bag. If that…

From January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law called DAC7. DAC7 is the…

We have a dedicated team that responds to requests for information from public authorities. Whether you’re the police or other law enforcem…

At onboarding, you can order professional kit from the Rider Kit Store. Here’s what you can get in your core kit bundle: Bicycles: Insulated…

If you have been medically certified by a doctor as unfit to work for more than 7 days, you can claim €35 per day.  You can claim payments f…

You’ll see the checklist in the rider app before you go online, in the same place where you’ll receive a prompt to complete the identity ver…

You’ll need to complete the checklist in the rider app in order to go online. These checks include confirming your correct phone number, so …

If you want to switch from a bicycle to a motorised scooter or car, you’ll need: Food delivery insurance. Provisional Driving Licence with C…

If you’d like to update your bank details, please fill out this form, providing us with:   Full name, mobile number and email addresses asso…

Food may spill while you're carrying it to the customer. If it does, you'll need to contact Rider Support through the Rider app to let them …

When we offer you a delivery, it will stay open on your screen. If you don’t respond, the system assumes you don’t want to complete it and o…

Sometimes, we run into technical problems. This happens rarely, but if it does happen it may mean you may be unable to go online for a short…

New parents who work regularly with Deliveroo can claim a one-off payment of €1000, to help with loss of earnings and additional expenses, s…

If you'd like to change areas you don't need to tell us, you can do it in the Rider app. In your Rider app, tap the map icon in the top righ…

When two different customers close to each other order from the same restaurant around the same time, we sometimes offer both orders to one…

You can now claim your delivery fees and tips whenever you want! You’ll still be paid weekly every Tuesday as normal, but you also have the …

Fees can’t be processed on bank holidays, because banks are closed. If you’re ever due to be paid on a bank holiday, we’ll let you know the …

When you accept an order you’re agreeing to deliver it directly to the customer, so you should always deliver to the customer’s door. For cu…

Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o…

All riders need to have core kit that meets our minimum safety standards (it does not need to be Deliveroo branded kit). Bicycles Helmet Ref…

So you’ve ‘bagged’ yourself our latest high quality, highly reflective Pro-Series backpack - congrats! The kit was designed based on feedbac…

On an order Your thermal or insulated bag helps keep orders warm, safe and undamaged. It’s best to pack orders upright and securely inside…

Your safety is our priority and Deliveroo has a zero-tolerance policy in place to deal with any harassing, discriminatory, and/or offensive …

Completing orders during our busy times helps you to earn more money in less time. In the rider app, the purple patches show peak times and …

Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o…

Once your supplier agreement ends, you may need to resubmit your documents if you want to provide services to Deliveroo again. We will let y…

For up to 12 months after your supplier agreement expires, we’ll contact you as soon as we’re onboarding in your area again if you’ve told u…

If you need new kit you can buy this through the Rider Kit Store. Just log in with your email and password to order. If you've forgotten you…

It's important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer orders. You ca…

At the customer’s door, you can tap Arrived in the rider app to alert them that you’ve arrived.  If you can’t reach them, you can send the…

Your fees are processed every week, on a Tuesday. This covers order completed from Monday-Sunday. You'll receive your fees by midnight. If t…

To ride with Deliveroo you’ll need: Proof of your right to work in the Ireland as self-employed A smartphone – (iOS 13.6 and above) or Andro…

Yes, customers can either tip you when they place their order, or after you've delivered it.  If the customer didn't tip you when they place…

First, check the top of the order screen - that will tell you if there are already other riders coming to help you with the order. If you ar…

Riders who have completed at least 30 orders in the previous 8 weeks are eligible for earnings support while they're unwell. There's no need…

Deliveroo’s customers share their personal data with us and trust us to keep it safe. As part of our commitment to the privacy of our custom…

Expected delivery times are based on the time it should take you to reach the customer (based on live GPS info and the type of vehicle you r…

If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you se…

No, we’ve added this to the app to help riders deliver consistently great service to Deliveroo customers. Expected delivery times are a guid…

No, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you …

Yes, it factors in GPS info and the type of vehicle you use to provide a realistic expected delivery time. So scooters are more likely to se…

Due to kit shortages, Deliveroo is limiting the amount of kit each rider can purchase to ensure it can be distributed fairly. During this ti…

Yes, customers are still able to tip you before you’ve delivered their order. …

No, there’s no need to ask the customer to tip you. We’ll send them a message shortly after you’ve delivered their order letting them know …

Every rider can request a review if Deliveroo chooses to end your contract with us. To request a review of such a decision, all you need to …

Most questions can be answered quickly by checking the FAQs on the rider website. The website has loads of helpful info – from questions abo…

One document to prove your right to work in Ireland, which could be: Irish/EEA passport EEA ID card (plus additional photo ID) Non-EEA passp…

Bicycle, scooter, car or by electric vehicle – it’s totally up to you how you ride with us! Whichever vehicle you choose, we’re committed to…

You must check the customer's ID for all orders containing alcohol or other age-restricted products, regardless of whether they look old eno…

Order incentives may be offered to fee per delivery riders at certain times and places, depending on predicted customer demand to make sure …

In an emergency you should always call the emergency services by dialling 112 or 999. If the offence has already occurred and you are not in…

If you don't want to ride with us for a little while that's completely fine. Your account will remain active for 12 months since you last ro…

If you can deliver the order safely, it’s best to complete it. The next thing to do is contact Rider Support and tell the team what’s happen…

If you are ever in danger and need help call the emergency services on 999 immediately. Your safety is our priority, so if you feel unsafe o…

It can take up to 2 weeks to process referral fees – so don’t panic if you don’t receive it immediately. If you haven’t received it soon aft…

The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer! It’…

In the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is number …

You can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men…

To get your Rider Information Pack, contact us via the link below.…

Head into the zone and check that you have good internet connectivity. Then follow the below steps to try to resolve the issue. Try switchin…

It can take up to 2 weeks to receive the payment following the completion of the referred rider’s 30th order…

You can download the rider app by searching Deliveroo Rider on your phone’s app store, or using these links: iOS (Apple App Store) Android (…

If you have a query about your fees (including referral fees and kit payments) the quickest way to get it sorted is by filling out the fee q…

You can download your invoices directly from the app! To get them, go to the Earnings page, then tap on Previous payments and you'll see the…

Open the app, go to the menu and open the Earnings section of the app. Here you'll find: Your daily earnings – your fees and the number of o…

You can refer up to 50 friends per year to ride with us.…

You can order PPE using this link.…

Occasionally, we run into technical problems. This happens rarely, it may mean you are unable to go online for a short time while we fix the…

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Reflective jackets should be made of highly reflective flash material, designed to outline key identifying points of the body - hood, waist,…

For cars and motorised scooters, on top of your regular vehicle insurance you’ll need: Hire and reward insurance, or Fast food delivery insu…

Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told …

Yes, you’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy kit from a supplie…