Deliveroo Ireland Rider Support
Account Change topic
- How do I complete the identity check?
- Can someone else work on my behalf (substitute)?
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- How can I change the area I work with Deliveroo in?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How long can my account remain inactive for?
- Why haven't I received my referral reward?
- How do I update my account details?
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- When will I receive my referral payment?
My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
Every rider can request a review if Deliveroo chooses to end your contract with us. To request a review of such a decision, all you need to do is contact the Rider Support team below.
Upon receiving your request, your case will be manually reviewed by a member of the team as soon as possible. If you are unsure why your contract was ended, the team can also help to further explain the reason for this.
It’s important to note that the decision to end a rider’s contract is not one Deliveroo takes lightly, and your case will have already been manually reviewed by a person before we reached the decision. This is something our team takes extremely seriously. However, if a mistake has been made we will be happy to reverse our decision so you can work with us again.
In order to provide you with as much information as possible, we ask that you contact us directly regarding the termination of your Supplier Agreement or any other issues related to your Deliveroo rider account.
