Yes, customers can either tip you when they place their order, or after you've delivered it. 

If the customer didn't tip you when they placed their order, we’ll send them a push notification after you deliver the order letting them know they can tip you through the app.

Customers can either tip a fixed amount, or a percentage of the total cost of their order - that's why sometimes you'll see unusual, non-rounded amounts (like €2.47).

You keep 100% of the amount the customer tips you. 

If more than one rider helps complete an order, for instance if it's a big order or a heavy order (like lots of bags of groceries or a stack of pizzas) the customer's tip will be automatically split between all the riders who completed the order.

If you get a tip after you've delivered an order we'll send you a push notification so you know when your great service has stood out.

The best way to get tips is to give great service by:

1. Heading straight to the customer - They’ll be waiting for you
2. Riding with care - This will help stop food from spilling or packaging being damaged
3. Checking the delivery notes - They may contain instructions on how to identify the customer’s location or access their building
4. Being respectful - Some well wishes can create a memorable customer experience