Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have on the road matches our anticipated customer demand, in particular during peak periods. 

At certain times of the year, when we expect particularly high demand, we may onboard new riders on short-term supplier agreements. These agreements come with an expiry date, after which your account will be closed. This will allow us to meet the temporary increase in customer demand during our busy season, and ensure attractive earnings for our riders.

Once you’ve received your supplier agreement you can check clause 1 to find this date. After this date, your account will be closed - we'll send you an email before this happens to remind you.

We’re constantly assessing our consumer demand and we’ll get in touch later if there’s an opportunity for you to switch to an unlimited supplier agreement. Within the dates of your supplier agreement you're free at all times to decide when, where and whether to work, and to accept or reject any order, for any reason.

To ride with Deliveroo you’ll need:

• Proof of your right to work in the Ireland as self-employed
• A smartphone – (iOS 13.6 and above) or Android (6.0 and above)
• Your own vehicle (bicycle, scooter, or car) with the necessary safety equipment
• An Irish bank account

You must also:

• Be over 18
• Have no unspent criminal convictions
• Cars and motorised scooters will also need food delivery insurance as well as regular motor vehicle insurance.

One document to prove your right to work in Ireland, which could be:

• Irish/EEA passport
• EEA ID card (plus additional photo ID)
• Non-EEA passport, with valid visa (including immigration status) or Biometric Residence Permit
• Irish birth/adoption certificate with National Insurance number
• Permission to enter the labour market

One document to prove your address, which could be:

• A bank or credit card statement (not from an online bank like Monzo or Starling)
• An original utility bill (excluding mobile phone)
• A letter from the government

If you’re applying to ride with a car or scooter you’ll also need to provide:

• Irish/EEA driving licence (or provisional licence and CBT for scooters)
• Proof of food delivery insurance

For cars and motorised scooters, on top of your regular vehicle insurance you’ll need:

• Hire and reward insurance, or
• Fast food delivery insurance, or
• Carriage of goods, including food, for hire and reward insurance

We’ll need to see proof of this insurance before you start riding with us.

We find many riders get insurance from the following providers, though of course you’re welcome to use any provider you like:

Fast food delivery insurance

• Zego – Pay as you go

Zego is integrated with the Deliveroo rider app, so you only pay for the time you’re logged in. You can sign up for Zego if you’re over 21 years old. 

• MCE Insurance
  

As a Deliveroo rider you are covered by our insurance whenever and wherever you’re out on the road with us. This includes the whole time you’re online, as well as up to one hour after you go offline.

Rider accident insurance

Covers all riders when working.

Your accident insurance gives you supporting income in case you can’t work following an accident while working with Deliveroo. You can claim an ongoing payment if you are injured and unable to work, and a lump sum payment for many injury types. You also have access to legal expenses cover, and a counselling and advice service. This insurance covers you and anyone working using your account as a substitute.

Find out more about rider accident insurance

Rider public liability

Covers cyclists and walkers when working. It also covers scooter and car riders when they’re ‘off-vehicle’, for example, when walking to pick up and deliver orders.

You and your substitutes get €5,000,000 of cover in case you cause injury to someone whilst at work. It also gives you protection in case you damage someone else’s property whilst working, such as other vehicles or buildings. Legal costs are included in the cover. This insurance covers you and anyone working using your account as a substitute.

Find out more about rider public liability

Earnings support for illness

Riders working regularly with Deliveroo may also be eligible to claim up to €35 per day if you're unwell and unable to work. This element of our insurance, which is available to all eligible riders, will ensure that, if your doctor tells you not to work because you're ill, you will be provided with earnings support while you rest and recover. 

Find out more about earnings support for illness

New child payment

New parents who work regularly with Deliveroo can claim a one-off payment of €1,000 on the birth or adoption of a child, to help with loss of earnings and additional expenses. This means you can take time off to focus on your family. 

Find out more about the one-off new child payment.

What's not covered?

Riders using a car or scooter to complete deliveries will need to purchase their own vehicle insurance - you can find out what you need below.

Your own vehicle and other items of kit will also not be covered by this insurance. If your kit has been damaged and you want to replace it, please get in touch with us.

Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told of the delivery fee payable before you accept the order. 

Fees are paid every week on a Tuesday. If you want your fees sooner, you can use our cash out feature in the app, for a €0.50 fee.

Riders keep 100% of any tips they receive and these are paid at the same time as the rest of your fees.

At onboarding, you can order professional kit from the Rider Kit Store. Here’s what you can get in your core kit bundle:

Bicycles:

• Insulated backpack
• Optional helmet
• Optional phone mount
• A jacket will be sent once you deliver 50 orders

Scooters:

• Insulated backpack
• Small thermal bag
• Optional phone mount
• A jacket will be sent once you deliver 50 orders

Cars:

• Large thermal bag
• Small thermal bag
• Optional phone mount

It’s important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer orders. You can choose to use Deliveroo kit or your own to deliver orders, as long as the kit you use meets the required health and safety standards.

Yes, you’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy kit from a supplier of your choice but your kit will need to meet our minimum safety standards.