When collecting orders

When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as collected. You’ll need to do this for each order you collect, including stacked orders.

Once you’ve collected the order and scanned the receipt, you can tap ‘Go to customer’ and complete the order as usual.

When delivering orders

When you’ve arrived to deliver the first order on a stacked order, tap ‘Scan order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as delivered.

You’ll only need to do this for the first customer in a stacked order, and you can scan the receipt while you wait for the customer to come to the door.

Once you’ve scanned the receipt at the customer, you can complete any additional steps like checking ID for age-restricted products or entering the customer confirmation code to complete the delivery.