Deliveroo Ireland Rider Support
Account Change topic
- How do I complete the identity check?
- Can someone else work on my behalf (substitute)?
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- How can I change the area I work with Deliveroo in?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How long can my account remain inactive for?
- Why haven't I received my referral reward?
- How do I update my account details?
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- When will I receive my referral payment?
Where can I view the number of deliveries I’ve done?
Open the app, go to the menu and open the Earnings section of the app. Here you'll find:
- Your daily earnings – your fees and the number of orders you complete each day, in real-time.
- Your current summary – a full summary of every order you’ve completed and the earnings you’ve made during the pay period. As it’s the beginning of the new invoice period, at the moment you can only see your earnings from Sunday.
- Your previous activity – you can see a weekly and monthly breakdown of your previous activity and earnings. This will keep a record of all of your invoices from now on.
- Your completed orders in more detail – tap through to individual orders to see the breakdown of each one.
