Deliveroo Ireland Rider Support
Account Change topic
- I’m a substitute - how do I register in the rider app?
- Do I have to register my substitute in the rider app?
- How do I register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- How do I complete the identity check?
- Can someone else work on my behalf (substitute)?
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- How can I change the area I work with Deliveroo in?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How long can my account remain inactive for?
- Why haven't I received my referral reward?
How do I register my substitute in the rider app?
From your Profile page in the rider app, tap ‘Subcontractors’, then the + symbol in the upper right corner. Confirm you’ve read your rights and responsibilities when engaging a substitute, then add in their details. We’ll send your substitute an email so they can complete their registration, and we’ll send you an email confirming you’ve added your substitute.
Your substitute will need to provide proof of their right to work as self-employed before they can go online to complete orders on your account.
If you’ve shared your rider account login details with your substitute they will no longer need this as they will be given their own login details which they should use instead, so you may want to update your password for the security of your rider account.
