Deliveroo Ireland Rider Support
Account Change topic
- How do I complete the identity check?
- Can someone else work on my behalf (substitute)?
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- How can I change the area I work with Deliveroo in?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How long can my account remain inactive for?
- Why haven't I received my referral reward?
- How do I update my account details?
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- When will I receive my referral payment?
Should I un-assign myself from the order if I don’t think I can get to the customer in time?
No, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you can use Chat to send them a message. You’ll also find a selection of ready-made messages for you to pick from whenever you start a chat.
