Deliveroo Ireland Rider Support
Orders Change topic
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How do I scan the order when there is no receipt?
- What should I do if food spills while on an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- What are peak hours?
- How do I contact the customer at delivery?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- Which vehicle should I choose?
- A customer doesn’t have ID for an order containing alcohol. What should I do?
- What should I do if my vehicle breaks down or my equipment stops working?
- If there’s an emergency while I’m on an order, what should I do?
- What happens if the app goes down while working?
- What do I do at the restaurant?
What happens if the app goes down while working?
Occasionally, we run into technical problems. This happens rarely, it may mean you are unable to go online for a short time while we fix the problem.
If the app goes down, we’ll send you a message as soon as we’re aware of the problem. And we’ll send you another one as soon as we’re back up and running.
