Deliveroo Ireland Rider Support
Orders Change topic
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How do I scan the order when there is no receipt?
- What should I do if food spills while on an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- What are peak hours?
- How do I contact the customer at delivery?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- Which vehicle should I choose?
- A customer doesn’t have ID for an order containing alcohol. What should I do?
- What should I do if my vehicle breaks down or my equipment stops working?
- If there’s an emergency while I’m on an order, what should I do?
- What happens if the app goes down while working?
- What do I do at the restaurant?
What should I do if my vehicle breaks down or my equipment stops working?
If you can deliver the order safely, it’s best to complete it. The next thing to do is contact Rider Support and tell the team what’s happened when it's safe to do so.
If you’re not currently on a delivery, it's best to go offline so you’re not offered any more orders.
