Deliveroo Ireland Rider Support

Account Change topic

I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?

If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you send a ‘leaving soon’ alert to their phone. 5 minutes after you’ve sent this alert you’ll be able to complete the delivery and leave their order in a safe place. If the order contains age-restricted items these should be removed before leaving it and safely disposed of afterward.

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