Deliveroo Ireland Rider Support
Account Change topic
- Why does my app sometimes log me out?
- What happens if I’m affected by an outage with the app?
- How can I change the area I work with Deliveroo in?
- How do I change my bank details?
- Can someone else work on my behalf (substitute)?
- How can I change my vehicle type?
- Keeping customer personal data safe
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How long can my account remain inactive for?
- Why haven't I received my referral reward?
- How do I update my account details?
- How do I get a Rider Information Pack?
- What should I do if I’m having app issues?
- When will I receive my referral payment?
- How do I get the rider app?
How can I change my vehicle type?
If you’d like to start working using a different type of vehicle, please fill out this form.
We'll get back to you within a few days with more information.
If you want to switch from a bicycle to a motorised scooter or car, you’ll need:
- Food delivery insurance.
- Provisional Driving Licence with CBT (Compulsory Basic Training) Certificate or full Driving Licence valid for your type of motorcycle.
- Insulated backpack or box with a large thermal bag.
